1-year print warranty

Every case we print carries a 1-year warranty on the print itself. If the ink fades, peels, scratches abnormally or discolours within a year of delivery — under normal daily use — we reprint and replace your case free of charge, including postage.

The warranty applies to the print quality of the case you received, whichever design you ordered: your own photo, a gallery design or a monogram.

Damage from drops, bending, crushing or water isn't print damage — those are case or device issues outside this warranty.

Normal wear of the silicone body, and scratches that follow a genuine drop or impact, aren't covered.

Cases altered after delivery, or damaged by harsh chemicals and solvents, fall outside the warranty too — but our 30-day return window still applies from delivery.

1. Email us at feedback@notify.yocase.com.au with your order number (it starts with YC-) and a photo showing the fading, peeling or defect.

2. We reply within one business day to confirm the claim.

3. Once confirmed, we reprint your exact design and ship the replacement free — you keep or recycle the original case; no return postage needed.

The 1-year print warranty sits on top of our 30-day return promise: within 30 days of delivery you can return any case for a full refund or free replacement, for any reason.

After 30 days, print defects remain covered for the rest of the year.