Returns & refunds

Every Yocase case comes with a 30-day return window, starting from the day your order is delivered. If you are not happy with your case for any reason — the fit, the finish, or simply a change of mind — contact us within 30 days and we will make it right with a full refund or a free replacement, your choice.

Change of mind: if the case isn't what you pictured, return it within 30 days for a full refund of the purchase price.

Faults and print issues: if the print fades, peels, scratches abnormally or the cutouts don't align with your phone, we replace it free of charge. This is additionally covered by our 1-year print warranty, which extends well beyond the 30-day window.

Damaged or lost in transit: if your case arrives damaged, send us a photo and we'll ship a replacement right away — no return needed.

1. Email us at feedback@notify.yocase.com.au with your order number (it starts with YC-) and a short note about what went wrong. A photo helps us fix things faster, but isn't required.

2. We reply within one business day with your return instructions.

3. Post the case back to our Sydney workshop using the details in our reply.

4. Once it arrives, your refund is processed to the original payment method within 2–3 business days. Card refunds usually appear on your statement within a week, depending on your bank.

Return postage within Australia is a flat A$5.99, deducted from your refund — the original shipping you paid is already free, so nothing else comes out of your pocket.

If the return is our mistake — a print fault, the wrong model or a damaged case — we cover every cent, including return postage, and ship the replacement free.

Sydney customers can also hand deliveries back to our workshop courier — same 30-day window, no postage at all.

Refunds go back to the card, PayPal account or wallet used at checkout, in Australian dollars.

The 10% returning-customer promo code you received with your order stays valid even after a refund, as long as it hasn't been used.

Custom designs are made just for you, so we can't restock and resell them — but that never affects your right to a 30-day refund.